PT Packet Systems Indonesia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Cloud Workload Protection (Server) services (the "Service").

1. Information We Collect

• Customer Data: Information, including but not limited to server metadata, workload performance, security logs, and usage statistics related to your protected environments.
• Personal Information: Limited personal data such as names, job titles, email addresses, and contact information of your authorized users.
• Technical Information: Device and network information such as IP address, browser type, OS version, and access times.

2. How We Use Your Information

• Provide, maintain, and improve the Service
• Monitor and analyze usage and performance
• Detect, prevent, and respond to security threats
• Provide customer support
• Comply with legal and regulatory requirements

3. Data Security

We use industry-standard security measures, including encryption, access controls, and monitoring, to protect your data. However, no method of transmission over the Internet is 100% secure.

4. Data Retention

We retain data only for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Sharing of Information

• Trusted third-party service providers under confidentiality agreements
• Law enforcement or regulatory authorities as required by law
• Affiliates and subsidiaries of PT Packet Systems Indonesia

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. Please contact us at https://packet-systems.com/contact/ for such requests.

1. Service Description

Cloud Workload Protection (Server) provides security monitoring, threat detection, and compliance enforcement for server-based workloads across cloud and hybrid environments.

2. Acceptable Use

• Violate any applicable law or regulation
• Interfere with or disrupt the integrity or performance of the Service
• Attempt unauthorized access to any portion of the Service or related systems

3. Customer Responsibilities

• Ensure that your environments comply with security and privacy regulations
• Maintain confidentiality of your login credentials
• Promptly notify us of any suspected breach or unauthorized use

4. Intellectual Property

All intellectual property rights in and to the Service are owned by PT Packet Systems Indonesia or its licensors. You may not copy, modify, distribute, or reverse engineer any part of the Service.

5. Limitation of Liability

To the maximum extent permitted by law, PT Packet Systems Indonesia shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the Service.

6. Termination

We reserve the right to suspend or terminate access to the Service for violations of these Terms or suspected malicious activity.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and, where appropriate, notified via email.